🔁 Return & Exchange Process

At Jonesworthy Marketplace, all items are made to order — many of them personalized — so we do not offer returns or exchanges unless the item is defective or a production error occurred on our end.

Our goal is to make things right when something goes wrong — and to ensure your issue is resolved with care and clarity.

🔒 Eligibility for Returns & Exchanges

  • All sales are final. No returns or exchanges on Print-on-Demand (POD) or personalized items unless there’s a verified production issue.

  • We do not accept returns or exchanges due to buyer error (e.g., incorrect size, wrong personalization, or wrong shipping address).

  • Health and wellness items are not returnable under any circumstances.

  • A 30% restocking fee may apply for non-defective items returned with prior approval.

  • Return shipping and tracking costs are the responsibility of the customer unless otherwise stated.

📝 Steps to Request a Return, Refund, or Replacement

1️⃣ Submit a Return Request

Email: returns@thejonesworthymarketplace.com
Include the following in your message:

  • Your full name

  • Order number

  • A clear photo of the product issue (if damaged/incorrect)

  • A brief explanation of the issue

📱 You may also call/text our customer service team at:
1 (323) 552-7977 | Mon–Fri, 9AM–5PM PST

2️⃣ We’ll Review Your Request

  • Our support team will respond within 24–48 hours

  • If the request is approved, you will receive a return approval email

  • Do not send any items back to the return address on the package

3️⃣ Shipping Your Return (If Applicable)

  • You’ll be given the appropriate return shipping address

  • You are responsible for shipping and tracking

  • We are not liable for lost packages — tracking is required

  • Once your return is received, we will:

    • Issue a refund to your original payment method (within 3–5 business days)
      OR

    • Send a replacement (when applicable)

📦 Lost or “Delivered” But Not Received Orders

If your order shows as delivered but you didn’t receive it:

  • We require a claim ID from the post office for verification

  • Once reviewed and validated, we will issue a one-time replacement

📬 Final Reminders

  • All custom/personalized and POD products are non-returnable

  • Do not return items without authorization

  • Returned packages without approval will not be processed

  • Your satisfaction matters, and we are always happy to help resolve legitimate issues

💬 Questions?

We’re here to help.

📧 Email: returns@thejonesworthymarketplace.com
📧 General Support: support@thejonesworthymarketplace.com
📱 Call/Text: 1 (323) 552-7977 (Mon–Fri, 9AM–5PM PST)